Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it—unworn and unused—with the tags attached and in its original packaging. You’ll also need the receipt or proof of purchase.
To make a return, please contact us at the following address: conception@azaoprint.com. Please note that returns must be sent to the following address: Rue de Gaillarmont 76, 4032, Liège (Belgium)
If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items returned without a prior return request will not be accepted.
You can always contact us with any questions regarding returns at conception@azaoprint.com.
Damage and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the problem and resolve it.
Exceptions or Non-Returnable Items
Custom-made products (such as special orders or personalized items) cannot be returned. Please feel free to contact us with any questions or concerns regarding a specific item.
We do not accept returns of gift cards.
14-Day Cooling-Off Period in the European Union
Notwithstanding the foregoing, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As noted above, your item must be in the same condition as when you received it—unworn and unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
This rule does not apply to made-to-measure and/or personalized products.
Refunds
We will notify you as soon as we have received and inspected your return, and let you know whether the refund has been approved or not. If the refund is approved, you will automatically be refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at conception@azaoprint.com.